Moderation or Censorship? How to deal with neighbours who can’t control their language

A few months ago, I found myself in the difficult situation of needing to moderate comments.  As the founder of a communication platform for home owners and as someone who is always encouraging his clients to let people say what they want even those who bark. My platform is not without moderation either and I allow the option for the just in case and last May, I had to press the moderation button for the first time after 7 years.