How many apps do you currently have in your smartphone? Of those, how many do you use on a daily basis?
One of the main issues with software for management of residential communities is the difficulty to engage all community users.
As powerful as a solution may be, it is always a challenge to get everyone involved in learning and using the software.
According to the latest Urbytus survey among community managers, the main issue affecting them is the amount of emails and phone calls that they receive from residents.
Good software should avoid this problem. It should facilitate and filter communication with residents. But they need to use it first.
This is why a new trend in software development is becoming apparent now: integrations with apps and social networks where users spend most of their time.
Chatbots are an excellent example of this.
An automated chatbot can act as a concierge that handles requests by users without the need of interaction by a manager. If coupled with machine learning, it can be a powerful tool for customer service and handling of incidents.
Specifically in management of residential communities, Spanish software provider Comunitaria has done exactly that: a chatbot that integrates with software that is already used by residents. They call it Supervecina (super neighbour).
This is also part of the new upgrades currently being prepared for the Urbytus software.
Please contact us in case you wish to find out more about how chatbots and machine learning technology can assist you with the management of your residential community.